Thank you for choosing Royal Nilambur. We are committed to delivering your quality products efficiently and safely. Please review the following guidelines regarding our shipping process.

1. Processing and Shipping Timeframes

Our shipping periods vary based on whether the product is a standard item or a custom-made order.

A. Standard Products

  • Shipping Period: Orders for standard products are typically shipped within 21 to 30 days from the date the order is placed.
  • Definition: Standard products are items available on our website without significant personalization, modification, or special manufacturing requests.

B. Customized Products

  • Shipping Period: The delivery timeframe for customized products will be specifically communicated to you at the time of order confirmation.
  • Note: Custom orders require specialized manufacturing processes, and the shipping period will depend on the complexity and volume of the customization.

2. Shipping Process and Notifications

  • Order Confirmation: You will receive an email confirmation shortly after placing your order.
  • Shipping Update: Once your order is shipped, we will provide you with a notification that includes the tracking number and the name of the shipping carrier.
  • Carrier Liability: Royal Nilambur is not responsible for delays caused by the shipping carrier, including weather delays, customs issues, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • Delivery address
  • Total weight and dimensions of the items
  • Selected shipping method

4. Delivery Acceptance

We strongly recommend inspecting the package carefully upon delivery.

  • Damage/Defect: If you suspect the product is damaged, please refer to our Returns Policy and ensure the courier notes a “Damage Remark” on the Proof of Delivery (POD).